Why AI is Critical to the Hybrid Workforce

为什么人工智能对混合劳动力至关重要

2021-12-02 10:30 unbabel

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Today, it’s common for companies to employ a workforce of professionals who clock in from remote locations around the globe — whether the company itself is global or not. To successfully manage a distributed hybrid workforce, technology is key. From virtual meeting solutions to productivity and creativity tools, there’s been an influx of new technologies on the market to assist businesses in successfully implementing and managing a hybrid workflow. Solutions that integrate artificial intelligence (AI) are particularly useful. Not only can AI tools streamline business processes across the globe, but they can also significantly improve the lives and productivity of hybrid employees. In some cases, AI can even replace many of the day-to-day tasks that traditionally fall under the purview of human employees. From productivity hacks and language translation services, to scaling your business with AI-powered employees, AI is critical to the success of a hybrid workforce. Find a better way to manage the day and prevent employee burnout As companies move from in-office to hybrid work environments, it can be tough to replicate some age-old office traditions — like daily standups and water cooler conversations. To offset this, many companies fell fast and furious into the world of virtual meetings, scheduling calls and video chats for every conversation employees could ever wish to have. But meeting overload is extremely detrimental to productivity, and can even cause distress among employees. Enter AI-powered productivity tools. Using AI, organizations can take time tracking and calendar management to the next level by analyzing what employees are spending their time doing, understanding how and when they prefer to schedule meetings, and preventing them from being overbooked. LG Electronics, USA even uses a tool to help optimize PTO and decrease employee burnout. Using AI-powered insights, the company knows when to prompt employees to take time off, and can surface relevant travel deals and activity discounts to help employees make the most of their time. Remove language barriers when hiring talent As hybrid teams take hold, more organizations of all sizes will hire talent located outside the city — or country — in which their headquarters is located. For smaller companies that haven’t previously gone global in their operations, this can be tricky. A global workforce means that employees may speak, and prefer to learn, in a variety of different languages. Native translations of everything from training materials to day-to-day conversations between employees in different countries will be key to aid communication and productivity across the workforce. AI-powered tools can augment the work of native language speakers and translators to streamline the translation of resources across global teams at lightning speed. For internal communications between employees in different countries, companies can replicate what’s already working in the customer service functions at global organizations. Microsoft, for example, uses AI to help customer service agents communicate with customers in 76 different languages. AI tools combine native language and cultural nuance to provide quality translations that help people communicate what they mean to say, and how they mean to say it. Seamless communication between employees around the world is possible, and AI can help any company get there. Let humans focus on what’s most important AI also offers an amazing opportunity to help humans focus on the most important priorities at hand by automating routine tasks. The burden on employees in the sales or customer service functions at any organization can be lifted by AI chatbots that weed through prospect communications and implement self-service tools where possible. This frees up valuable employee time to focus on higher value and higher paying skills, which is an asset to your company and a relief for employees — especially during surges where teams must scale operations quickly. In some cases, full AI “employees” may be the answer to help a hybrid organization scale in certain areas. Swedish bank SEB uses a digital assistant named Amelia to handle IT service desk support for its 15,000 employees. The AI assistant can book meetings, reset passwords and answer frequently asked questions. The benefit? SEB’s internal IT team can now focus fully on other areas of operational success. While we may be a long way away from robots taking over human jobs, AI certainly offers an interesting avenue toward restructuring the job description for certain functions. Embrace AI as hybrid takes hold From small businesses to global organizations, AI has the potential to change the way the hybrid workforce functions. In order to remain competitive in a hybrid world, companies need to focus on increasing remote worker productivity, hiring the best talent — regardless of native language — and giving employees the freedom to focus on high value tasks. AI can solve all of those challenges and more. And with the influx of AI powered technology hitting the market, cost is less prohibitive and the barrier to entry is lower than ever before. Let the AI revolution in the hybrid workforce begin.
如今,无论公司本身是否全球化,公司都普遍雇佣来自全球偏远地区的专业人员打卡上班。要成功地管理一个分布式的混合劳动力,技术是关键。从虚拟会议解决方案到生产力和创造力工具,市场上不断涌现新技术,帮助企业成功实施和管理混合工作流。 集成人工智能(AI)的解决方案特别有用。AI工具不仅可以在全球范围内精简业务流程,还可以显著改善混合型员工的生活和生产力。在某些情况下,AI甚至可以取代许多传统上属于人类员工职权范围的日常工作。 从提高生产力和语言翻译服务,到利用人工智能驱动的员工扩展业务,人工智能对于混合劳动力的成功至关重要。 找到一个更好的方法来管理一天,防止员工精疲力尽 随着公司从办公室向混合工作环境转变,复制一些古老的办公室传统变得很困难,比如日常站立和饮水机对话。为了弥补这一不足,许多公司迅速而狂暴地进入虚拟会议的世界,为员工希望进行的每一次对话安排电话和视频聊天。但超负荷工作对生产力极为不利,甚至会引起员工的苦恼。 进入AI驱动的生产力工具。利用AI,组织可以将时间跟踪和日历管理提升到下一个层次,方法是分析员工正在花费时间做什么,了解他们更愿意如何以及何时安排会议,并防止他们被超额预定。美国LG电子公司甚至使用了一种工具来帮助优化PTO,降低员工的工作倦怠。利用人工智能的洞察力,该公司知道什么时候该提示员工请假,还能浮现相关的旅游交易和活动折扣,帮助员工充分利用时间。 招聘人才时消除语言障碍 随着混合团队站稳脚跟,更多不同规模的组织将雇佣总部所在城市或国家以外的人才。对于那些以前没有在业务上走向全球的小公司来说,这可能是一个棘手的问题。一个全球性的员工队伍意味着员工可能会说,并且更愿意学习各种不同的语言。从培训材料到不同国家员工之间的日常对话,所有内容的本土翻译将是帮助员工之间沟通和提高生产力的关键。 AI驱动的工具可以增强母语使用者和翻译人员的工作,以闪电般的速度简化全球团队之间的资源翻译。对于不同国家的员工之间的内部沟通,公司可以复制已经在全球组织的客户服务职能中工作的东西。以微软为例,它利用AI帮助客服人员用76种不同的语言与客户沟通。AI工具结合母语和文化的细微差别,提供高质量的翻译,帮助人们交流他们想要说什么,以及他们想要怎么说。全球员工之间的无缝沟通是可能的,AI可以帮助任何一家公司做到这一点。 让人类专注于最重要的事情 人工智能还提供了一个惊人的机会,通过自动化常规任务,帮助人类专注于手头最重要的优先事项。任何组织的销售或客服部门员工的负担都可以通过人工智能聊天机器人来减轻,人工智能聊天机器人可以通过潜在客户的沟通进行筛选,并在可能的情况下实现自助服务工具。这就释放了宝贵的员工时间,让他们专注于更高价值和更高薪酬的技能,这对你的公司来说是一笔财富,也是员工的一种解脱--尤其是在团队必须快速扩展业务的激增时期。 在某些情况下,全AI“员工”可能是帮助一个混合组织在某些领域实现规模的答案。瑞典银行SEB使用一个名为Amelia的数字助理来处理其15,000名员工的IT服务台支持。AI助手可以预定会议,重置密码和回答常见问题。福利?SEB的内部IT团队现在可以完全专注于运营成功的其他领域。虽然我们离机器人接管人类的工作还有很长的路要走,但人工智能无疑提供了一条有趣的途径,可以重构某些功能的工作描述。 拥抱人工智能混合动力技术 从小型企业到全球性组织,人工智能都有可能改变混合劳动力的运作方式。为了在一个混合世界中保持竞争力,公司需要专注于提高远程工人的生产率,雇佣最优秀的人才--不管母语如何--并给予员工专注于高价值任务的自由。人工智能可以解决所有这些挑战,甚至更多。随着人工智能技术的大量涌入市场,成本不再那么令人望而却步,进入市场的壁垒也比以往任何时候都要低。让混合劳动力的AI革命开始吧。

以上中文文本为机器翻译,存在不同程度偏差和错误,请理解并参考英文原文阅读。

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