翻译技术速递CEO Spence Green's 2022 Look Back and 2023 Look Ahead
CEO斯宾塞·格林2022年回顾与2023年展望
2022 reminded us how uncertain the world can be, and how quickly that uncertainty renders obsolete the best-laid plans. In startups, resilience and adaptability are rewarded. We would like to thank our translators, customers, and partners for helping us make phenomenal advances toward building multilingually-inclusive global customer experiences.
Working together this past year, our team at Lilt achieved:
• Expansion of service for our largest enterprise customers.
• New partnerships with customers who have an impact on our economy and society.
• A complete transformation of production and associated functions, resulting in a nearly 40% improvement in efficiency.
• A complete redesign of our Machine Translation (MT) system to support large models.
In 2023 we expect the best digital enterprises to further prioritize Global Experience (GX) as a key way to personalize customer engagement. According to the State of Global Experience 2022 Report, the majority of companies are projected to increase the number of languages supported and the quality of their global experience content. Half of companies will also be looking to increase the volume of localized content across all touchpoints throughout the global customer journey.
What I'm excited about for 2023:
• Customer satisfaction: we have the right solution at the right price for the market conditions ahead. Currently, our technology is helping customers lower GX costs by up to 60%—and we expect to enable even more efficiency in the coming year.
• Innovation: the impressive capabilities of large NLP models have captured the world's attention. We do basic research here on those technologies! Our research team has many exciting plans for next year.
• Enterprise production excellence: we're leveling up our program management, quality, and talent capabilities.
As more companies create personalized digital customer experiences, Lilt is the #1 partner for cutting-edge language technology and research. Today, we are on track to significantly increase all efficiencies and provide high-quality translations at an increasingly affordable price.
Spence Green, CEO at Lilt
2022年提醒我们，世界可以是多么不确定，而这种不确定性又会让最好的计划很快过时。在初创公司中，韧性和适应性是值得奖励的。我们要感谢我们的翻译人员、客户和合作伙伴，感谢他们帮助我们在打造多语言兼容的全球客户体验方面取得了巨大进步。
在过去的一年里，我们的团队在Lilt取得了：
·扩大对我们最大企业客户的服务。
·与对我们的经济和社会有影响的客户建立新的合作伙伴关系。
·生产和相关职能的彻底转变，使效率提高近40%。
·完全重新设计我们的机器翻译（MT）系统，以支持大型模型。
2023年，我们预计最优秀的数字化企业将进一步优先考虑全球体验（GX），将其作为个性化客户互动的关键方式。根据《2022年全球体验状况报告》，预计大多数公司将增加支持的语言数量和全球体验内容的质量。一半的公司还希望在全球客户旅程的所有接触点增加本地化内容的数量。
2023年让我兴奋的是：
·客户满意度：我们有适合未来市场情况的合适解决方案和合适的价格。目前，我们的技术正在帮助客户将GX成本降低高达60%-我们预计在未来一年实现更高的效率。
·创新：大型自然语言处理模型令人印象深刻的能力吸引了全世界的注意。我们在这里做这些技术的基础研究！我们的研究小组明年有许多激动人心的计划。
·企业生产卓越：我们正在提高项目管理、质量和人才能力。
随着越来越多的公司创建个性化的数字客户体验，Lilt成为了尖端语言技术和研究的头号合作伙伴。如今，我们正朝着显著提高效率、以越来越实惠的价格提供高质量翻译的方向迈进。
Spence Green，Lilt公司首席执行官
以上中文文本为机器翻译，存在不同程度偏差和错误，请理解并参考英文原文阅读。
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