Knowledge Manager: The Role, Responsibilities, and Hiring Guide

知识管理员:角色、职责和招聘指南

2022-08-10 22:25 clickhelp

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Even if your business is dynamic and brings you profit, you can still make it better by introducing a position of a knowledge manager in your company. You may say that you already have a documentation management program, but there is one thing your program does not have. It is strategic thinking and communication skills. With this added, you will make the most of your company knowledge base. Who Is a Knowledge Manager? A knowledge manager is a person in charge of the company wiki – a constantly growing information base. Information is one of your company assets, just like human resources or production facilities. If information is not managed properly (organized, shared, stored, used, and re-used), it becomes just a silo where useless documents are dumped. A knowledge manager monitors the information ‘flows’ in your company. Their responsibility is to know which documents are accessed most often, which information is missing, and to ensure everyone in the company has the information they need. Benefits of Having a Knowledge Manager in a Company You will be surprised to learn how many benefits efficient knowledge management can bring to your business. Below are just some of them. Improved access to information is the first and most obvious benefit. Easy access to information means more productive work and better overall results. A knowledge engineer can streamline information access by working out and elaborating authorization policies and procedures. Not every employee has to have access to any information, but they have to be able to use the tools they need on a daily basis. Improved time management. Your employees will no longer waste their working time looking for the documents they need or making requests. This can help reduce downtime and optimize the whole process. Access to new knowledge. A knowledge worker monitors the industry-specific information space and finds new trends, innovations, and terminology that might be useful to your company. This can help align your business with the latest developments in the industry and be one step ahead of the competitors. Improved communication culture. Employees often feel neglected when they don’t have the information they need. They rightfully think that it is their managers’ duty to provide them with the required documentation. If they don’t get the necessary information, they can interpret it as indifference on behalf of the managers or even take it as an offense. Usually, they pay back with the same indifference to the company’s goals. To avoid the deterioration of the company culture, a knowledge manager should be there to respond to all information requests. Simplified onboarding practice. A company’s knowledge base can be used to train new employees. The existing information architecture should be organized to make the ‘onboarding’ process easier for the new hires and their colleagues. A knowledge manager should provide the novice and the trainer with the information they need. This can reduce the training period and ‘immerse’ the new hire into the work process. Boosted decision-making process. A knowledge manager can be helpful for executives as well. Accurate information is crucial for the decision-making process. If delivered quickly, it can save time and spare the effort otherwise wasted on information search, verification, and discussions. Reduced errors. Duplication of documents is what often happens when the company learning base is disorganized. Documents may have different versions and many updates, and the job of the knowledge manager is to provide the right document in response to a request. This can decrease the number of clashes and mistakes in the workflow. All the above benefits will result in increased productivity of your team, a better corporate communication style, and enhanced workflow efficiency. Knowledge Manager Skills and Responsibilities A knowledge manager is often called a documentation specialist, an information architect, or an information developer. No matter the job title, there is always a certain range of responsibilities typical for this activity. Below you will find some of the most relevant ones: Creating a knowledge management system. The job of a knowledge manager is similar to that of an engineer: they have to design and maintain a knowledge system for the organization. This implies elaborating policies, processes, and regulatory documents for storing and accessing the relevant content, as well as monitoring and controlling access. Accumulating new knowledge can also be listed here. Making information searchable. It is important to have an effective search tool so that the employees don’t waste time authoring and sending requests for information. Collaborating on different levels. A knowledge manager should be communicative enough to work with company executives to facilitate decision-making. At the same time, such a professional has to work closely with heads of departments (divisions) and their teams to help them find the necessary materials. Building knowledge channels. Knowledge managers are responsible for developing the ‘routs’ of information movement within the company. These routes should be well-tested optimal channels of information distribution. Whether it is access to the company learning base from the PC or the procedure of making requests to the company archive, or just a phone call to the secretary, these channels should be formalized, described in the relevant SOPs (standard operating procedures), and, what’s more important, accessible for the users. Encouraging information sharing. Like most other products, knowledge has a lifetime or service life. If it is not used, it becomes ‘stale.’ The job of a knowledge worker is to ensure that knowledge is used, updated, and shared. Otherwise, the information doesn’t work. It is stored in separate places, and each new place becomes just another documents dump or information silo. Educating the personnel. Knowledge managers are also responsible for ensuring education, training, and coaching process in the company. Coaching is mostly needed for new hires, while special training sessions may be important for top managers. Accumulating new knowledge. Fluctuation and volatility are not only marketing terms. Today, they can be applied to any industry or field of activity. In these conditions, companies must know the latest trends and changes in their field. Knowledge managers are responsible for capturing new knowledge (information about new technologies, products, etc.) and incorporating it into the existing process. Knowledge Manager Salary According to zippia.com, a manager’s salary in the US varies from $53,000 at entry-level to about $100,000 per year at the higher end of the spectrum. The average salary makes about $72,441. This information is general, as it concerns all kinds of managers without specifying the field of activity or industry. To pin the knowledge manager on this map, indeed.com has collected information on 124 salaries of knowledge managers across the US (updated on July 23, 2022). The average wage within this sample group is $85,079, which puts the knowledge manager’s salary about $13,000 above the average manager’s annual payment in the country. Knowledge Manager Job Description Different job search platforms publish vacancies for the position of knowledge manager. Job descriptions can vary, but most of them consist of the following main blocks: a short introduction (1-2 passages); list responsibilities (‘What the knowledge manager is expected to’); requirements. Sample job descriptions can be found at Technical Writer HQ. It is the world's largest community for technical writers and other technical communicators. Conclusion Introducing a new position in a company is always a challenge. The need for another team member can be questioned on many points: Can the company afford it? Is it reasonable? Is it cost-efficient? Etc. If you decide and introduce the position of a knowledge manager, you will never regret it. The efforts of this professional combined with an efficient documentation management system will enhance the productivity and profits of your company. Good luck with your technical writing! ClickHelp Team Author, host and deliver documentation across platforms and devices
即使你的业务是动态的,并给你带来利润,你仍然可以使它更好地介绍了一个知识经理的立场,在您的公司。您可能会说您已经有了一个文档管理程序,但有一件事您的程序还没有。它是战略思维和沟通技巧。有了这个补充,你将充分利用你的公司知识库。 谁是知识管理者? 知识管理者是负责公司wiki-—一个不断增长的信息库——的人。信息是您公司得资产之一,就像人力资源或生产设施一样.如果信息得不到正确管理(组织,共享,存储,使用与重复使用),它就变成了一个“小仓库,”无用得文档被堆放在其中. 知识管理员监控公司内的信息"流动"。他们的责任是了解哪些文档最常被访问,哪些信息缺失,并确保公司中的每个人都拥有所需的信息。 在公司中拥有知识经理的好处 您会惊讶地发现,高效的知识管理可以为您的企业带来多少好处。下面只是其中的一部分。 改善对信息的访问是第一个也是最明显的好处。方便地访问信息意味着更高效的工作和更好的总体结果。知识工程师可以通过制定和详细说明授权策略和过程来简化信息访问。不是每个员工都必须能够访问任何信息,但他们必须能够使用日常所需的工具。 改进了时间管理。您的员工将不再浪费工作时间寻找他们需要的文档或提出请求。这有助于减少停机时间并优化整个流程。 获取新知识。知识工作者监视特定于行业的信息空间,并发现可能对您的公司有用的新趋势、创新和术语。这可以帮助您的业务与行业的最新发展保持一致,并领先竞争对手一步。 改善沟通文化。当员工没有所需的信息时,他们通常会感到被忽视。他们理所当然地认为,向他们提供所需的文件是他们的经理的责任。如果他们没有得到必要的信息,他们可能会代表管理者将其解释为漠不关心,甚至认为这是一种冒犯。通常,他们回报公司的时候,对公司的目标同样漠不关心。为了避免公司文化的恶化,应该有一个知识经理来响应所有的信息请求。 简化的入职实践。公司的知识库可用于培训新员工。现有的信息架构应进行组织,使新员工及其同事的“入职”流程更容易。知识管理者应该为新手和培训师提供他们所需要的信息。这可以减少培训时间,让新员工“沉浸”在工作流程中。 加快了决策进程。知识管理者对管理者也很有帮助。准确的信息对决策过程至关重要。如果交付迅速,则可以节省时间,并节省浪费在信息搜索、验证和讨论上的精力。 减少错误。当公司的学习基础混乱时,经常会出现文件重复的情况。文档可能有不同的版本和许多更新,知识管理员的工作是提供正确的文档以响应请求。这可以减少工作流中的碰撞和错误的数量。 所有上述好处将导致您的团队生产力的提高,更好的企业沟通风格,并提高工作流效率。 知识管理员技能和责任 知识管理者通常称为文档专家、信息架构师或信息开发人员。无论职位名称如何,该活动通常都有一定范围的职责。以下是一些最相关的建议: 创建知识管理系统。知识管理员的工作与工程师的工作类似:他们必须为组织设计和维护一个知识系统。这意味着要为存储和访问相关内容以及监视和控制访问制定策略、流程和管理法规文档。积累新知识也可以列在这里。 使信息可搜索。有一个有效的搜索工具是很重要的,这样员工就不用浪费时间来创作和发送信息请求。 在不同层面上进行协作。知识管理者应该有足够的沟通能力,能够与公司高管合作,以促进决策的制定。同时,这类专业人员还必须与各部门(处)负责人及其团队密切合作,帮助他们找到所需的材料。 构建知识渠道。知识经理负责制定公司内部信息流动的"路线"。这些路线应该是经过充分检验的最佳信息分发渠道。无论是从PC访问公司学习库,还是向公司档案提出请求的程序,或者只是给秘书打个电话,这些渠道都应该正式化,在相关SOP(标准操作程序)中进行描述,更重要的是,用户可以访问。 鼓励信息共享。像大多数其他产品一样,知识有一个生命周期或使用寿命。如果不使用它,它将变得“陈旧”。知识工作者的工作是确保知识得到使用、更新和共享。否则,信息就不起作用。它存储在不同的位置,每个新位置都变成了另一个文档转储或信息库。 对人员进行教育。知识经理还负责确保公司的教育、培训和指导流程。新员工大多需要辅导,而高级管理人员可能需要特殊培训。 积累新知识。波动和波动性不仅仅是营销术语。今天,它们可以应用于任何行业或活动领域。在这些条件下,公司必须了解其领域的最新趋势和变化。知识经理负责获取新知识(有关新技术、产品等的信息)并将其纳入现有的进程。 知识经理薪金 根据zippia.com的数据,美国经理人的年薪从入门级的5.3万美元到高端的10万美元不等。平均工资约为72441美元。这些信息是一般性的,因为它涉及所有类型的管理人员,而没有具体说明活动或行业的领域。 为了在这张地图上定位知识经理,indeed.com收集了美国124位知识经理的薪酬信息(更新日期:2022年7月23日)。这一样本组的平均工资为85 079美元,这使得知识型经理的工资比该国经理的平均年薪高出约13 000美元。 知识管理员职位描述 不同的求职平台都发布了知识经理职位的空缺。职位描述可能各不相同,但大多数都由以下几个主要部分组成: 简短的介绍(1-2篇文章); 列出职责(“知识管理者的职责”); 需求。 职位描述样本可在技术文档撰写总部找到。它是世界上最大的技术作家和其他技术交流者社区。 结语 在公司里介绍一个新职位总是一个挑战。是否需要另一名团队成员可能会在许多方面受到质疑:公司负担得起吗?合理吗?它是否具有成本效益?如果你决定并引进一个知识经理的职位,你将永远不会后悔。这个专业人员的努力与一个有效的文档管理系统相结合,将提高你公司的生产力和利润。 祝你的技术写作好运! 单击帮助团队 跨平台和设备创作、托管和交付文档

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