Unbabel Wins Three Distinguished Customer-Centric and Growth Awards

Unbabel赢得三项以客户为中心的杰出成就奖

2021-03-17 12:35 unbabel

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We’re excited to announce today that Unbabel has won three important awards for our customer-centric approach and rapid growth in the U.S. market. These awards show true momentum for our language operations solution, which helps some of the world’s most successful customer service organizations deliver multilingual support at scale. As a part of our vision, we’re obsessed with building products and teams that make language a key element of global success. It’s inspiring to see these prominent industry publications and leading organizations recognize the importance of language to building customer loyalty and trust. Here’s a little more about the award wins this week. European Contact Centre and Customer Service Awards First, Unbabel is announcing our second consecutive win in the European Contact Centre and Customer Service Awards (ECCCSA). This is the largest awards program in the customer contact industry, which also recognized organizations, such as Shell Energy, Gousto, and eBay, as well as Unbabel customer and partner Electronic Arts (EA) and Teleperformance, that “value their people, continually innovate to improve customer experience and operate efficiently and effectively.” This year’s Gold winning category for Unbabel and customer, Microsoft, was for the “Best use of AI and associated technologies.” The case study was selected for its ability to: Inc. Magazine: California’s Fastest-Growing Private Companies We’re thrilled to be ranked No. 70 in the second annual Inc. 5000 Regionals: California list, the most prestigious ranking of the fastest-growing California-based private companies. Born of the annual Inc. 5000 franchise, this regional list represents a unique look at the most successful companies, such as Under Armour, Microsoft, Timberland, Pandora, and Patagonia, within the California economy’s most dynamic segment—its independent businesses. The companies on this list show stunning rates of growth across all industries in California. Between 2017 and 2019, these 250 private companies had an average growth rate of 535 percent and, in 2019 alone, they employed more than 40,000 people and added nearly $7 billion to the California economy. Companies based in major metro areas like Unbabel—Los Angeles, the Bay Area, and San Diego—brought in the highest revenue overall. CUSTOMER Magazine Product of the Year Last but not least, TMC, a global, integrated media company helping clients build communities in print, in person and online, has recognized Unbabel’s language operation solution as a 2021 CUSTOMER Product of the Year Award, presented by CUSTOMER magazine. In good company with our partner, Concentrix, the CUSTOMER Product of the Year Award recognized companies, such as Pegasystems, Support.com, Intermedia, Dialpad, and Avaya, that are advancing the call center, CRM and teleservices industries. The award highlights products that enable their clients to meet and exceed customer expectations. With Unbabel, some of the world’s biggest brands have improved upon important metrics like Customer Satisfaction Scores (CSAT), Net Promoter Scores (NPS), First Contact Resolution (FCR) and more. Beyond the metrics alone, we’re all about making call center agents’ jobs more fulfilling, easier and efficient. Keeping the momentum going As we head into Q2, we look forward to building on this momentum even further. As global organizations begin the reopening process, we’re more confident than ever that language will become a critical part of their ongoing operations. As always, we’ll be here to serve as a partner in their success.
今天,我们很高兴地宣布,因我们以客户为中心的方法和在美国市场的快速增长,Unbabel赢得了三个重要奖项。这些奖项展示了我们语言运营解决方案的真正动力,它帮助一些世界上最成功的客户服务组织提供大规模的多语言支持。 作为我们愿景的一部分,我们致力于打造产品和团队,让语言成为全球成功的关键要素。看到这些著名的行业出版物和领先的组织认识到语言对建立客户忠诚度和信任的重要性,令人鼓舞。 以下是本周获奖的更多信息。 欧洲联络中心和客户服务奖 首先,Unbabel宣布我们连续第二年获得欧洲联系中心和客户服务奖(ECCCSA)。这是客户接触行业最大的奖项计划,该计划还认可了壳牌能源、Gousto和易趣等组织,以及Unbabel客户和合作伙伴电子艺术(EA)和Teleperformance,这些组织“重视他们的员工,不断创新以改善客户体验,并高效有效地运营”。 今年的优步和客户微软金奖是“人工智能和相关技术的最佳使用”选择该案例研究是因为它能够: 公司杂志:加州发展最快的私营公司 我们很高兴在第二届年度公司5000强地区赛:加州名单中排名第70位,这是加州发展最快的私营公司中最负盛名的排名。这份地区名单诞生于一年一度的5000强特许经营,代表了加州经济最具活力的部分——独立企业——中最成功的公司的独特面貌,如安德玛、微软、添柏岚、潘多拉和巴塔哥尼亚。 这份名单上的公司显示了加州所有行业惊人的增长率。2017年至2019年间,这250家私营公司的平均增长率为535%,仅在2019年,它们就雇佣了40,000多人,为加州经济增加了近70亿美元。总部位于洛杉矶、湾区和圣地亚哥等主要城市地区的公司带来了最高的整体收入。 年度客户杂志产品 最后但同样重要的是,TMC是一家全球性的综合媒体公司,帮助客户在印刷、面对面和在线上建立社区,它已经将Unbabel的语言操作解决方案视为由《客户》杂志颁发的2021年度客户产品奖。 与我们的合作伙伴康塞尼思(Concentrix)结成良好的伙伴关系,康塞尼思是年度客户产品奖认可的公司,如Pegasystems、Support.com、Intermedia、Dialpad和Avaya,它们正在推动呼叫中心、客户关系管理和远程服务行业的发展。该奖项突出了能够使客户满足并超越客户期望的产品。 借助Unbabel,一些世界上最大的品牌在客户满意度得分(CSAT)、净促销得分(NPS)、首次联系解决方案(FCR)等重要指标上有所改善。除了度量标准之外,我们还致力于让呼叫中心代理的工作更加充实、简单和高效。 保持势头 当我们前往Q2时,我们期待着进一步加强这一势头。随着全球组织开始重新开放,我们比以往任何时候都更有信心,语言将成为他们持续运营的重要组成部分。一如既往,我们将作为他们成功的伙伴。

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