7+ Tips for Handling a Q&A Session in 2020

处理2020年问答环节的7+技巧

2020-09-21 02:02 Lingua Greca

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You've prepared your presentation and delivered it flawlessly. But there's one more hurdle to get through before you can declare the event a success: the presentation questions and answers session, or Q&A.  It's the time when your audience gets to ask questions, and sometimes you've got no idea what they're going to ask. So, how can you wrap up your presentation in style? In this guide, I'll share tips and expert advice on responding to questions after a presentation, so you can nail the Q&A session. Why People Worry About the Q&A Even seasoned public speakers can be terrified by the thought of the question and answer session in a presentation. You may believe that your audience should be a part of your presentation but still be worried when it's time to invite questions from the audience. One reason for this is the lack of control. After all, as the presenter, you've got no idea what audience members are going to ask.  The tutorial below will help you overcome other fears about public speaking you may have: Communication 24 Quick Ways to Overcome Your Fear of Public Speaking Laura Spencer Another concern about taking questions in presentations is that you won't know the answers. If you're new to public speaking, taking questions can be even more nerve-wracking. Some presenters feel they're not good at improvising and will be floored by unexpected questions. Overall, presenters worry about looking silly in front of the audience. There are tips for handling all those issues in this guide.  Why You Should Include a Q & A Section in Your Presentation So, why is it important to include a Q&A session? There are several benefits to inviting questions from the audience at the end of your presentation. For a start, your audience should be a part of your presentation if you want to make your session more interesting and engaging. Taking feedback questions for a presentation is one way to do this.  A Q&A session is a great chance to connect more with your audience and complete the process that you've started with the presentation. Most presentations are concise, and don't cover everything to avoid boring the audience. So, responding to questions gives you another chance to showcase your expertise by expanding on points made in the main presentations.  Another great thing is that a lively question and answer session in a presentation tells you that people are interested in what you've got to tell them and engaged with your topic.  Public Speaking Trainer Gary Genard says: The Q&A is excellent feedback for a presenter and gives you the confidence you need for future presentations on your topic. And a good Q&A shows your expertise. Wondering how to invite questions at the end of a presentation? Use a questions image for your presentation and leave it up when you've finished presenting the main content.  I'll talk more about creating your Q&A slide later in this article, but the following guide is a good starting point: Microsoft PowerPoint How to Make an “Any Questions” Final PowerPoint Slide (PPT) Andrew Childress How to Prepare for Questions After a Presentation Presentation questions don't have to take you by surprise. As a presenter, there are several tasks you can do in advance, so you're ready for anything your audience throws at you. Here are some tips to help you handle presentation questions: 1. Know Your Topic One of the best preparations is to know your topic inside out. If you're an expert on the subject you're presenting on, there's little that can faze you. 2. Know Your Audience When preparing to invite questions from the audience, research is key. If you know who you're presenting to, tailor the information to their interests. This same research will also help you figure out what might be coming up in the Q&A. 3. Hold Back Some Information Your presentation question session will be easier if you've got some new information left to share. If your presentation is concise, you'll have useful data that didn't make the final cut. Some of this can help you answer your audience's questions. 4. Prepare for the Most Likely Questions Responding to questions with a little preparation. Go through your presentation and try to see where audience members might want clarification or extra insight. Do a little more research so you've got supporting statistics on hand. Check to see if there's a related topic that might follow naturally from something you present. Content Strategist and Founder of Write Minds, Jacob McMillen says: 5. Lead Your Audience  Related to that, you can subtly invite questions from the audience by giving them a teaser. This encourages them to ask a question about information you've already prepared. For example, if you use a surprising or interesting fact, it's almost certain someone will ask for more information. 6. Decide When to Respond to Questions There's no set time frame for responding to questions. As the presenter, it's completely up to you when to run a question and answer session for your presentation. There are two options:   Let people ask questions throughout your presentation. take all questions at the end.  Each method has pros and cons. If you go with interactive questions for your presentation, and take them throughout, it's easy to tell when your audience is engaged. That's affirming, and you also won't have to remember to come back to a topic later. But taking questions throughout can also interrupt both the flow of the presentation and your train of thought. That can make it harder to follow for your audience. If you take presentation questions at the end, then you can focus on delivering the best presentation you can, without worrying about interruptions. That makes it less interactive during the presentation itself. But it means both you and your audience can easily follow the issue you're presenting. Amma Marfo, Professional Writer, Speaker and Trainer, says:   A good middle ground, especially for a longer presentation, is to take questions at specific times. For example, if you're making several main points, you could have a brief Q&A after each of them.  Whichever you choose, you can signal your audience that it's time for questions by adding a Q&A slide to your presentation. Include: the presentation title your name the word "questions" Many premium presentation themes include a well-designed questions image for your presentation. 7 Tips on Responding to Questions Ready to invite questions at the end of your  presentation? Here are some tips on handling your Q&A session: 1. Listen to the Presentation Questions Handling questions in presentations starts with listening. Listen to make sure you understand what the audience member is asking.  Don't be afraid to ask the person to repeat the question if you think you've missed something. This is also a good way to get more thinking time. 2.  Acknowledge the Questioner Acknowledge the questioner, even if it's simply by saying: "that's a good question." This makes your audience member feel good and buys you a little time to think about your response. 3. Empathize With the Audience Audience members want to know you empathize with their concerns. If you know your topic, you'll understand WHY they're asking a particular question, and can use that as a lead in to your response. 4. Promise to Follow Up Every now and then you get a question you really can't answer on the spot. There's no need for terror. Simply let the questioner know that you'll follow up afterwards and do it as soon as possible after the presentation. That may even be a good time for some self-deprecating humor, as experts recommend in the following article: Presentations How to Make a Presentation More Humorous (With 7 Top Tips from Experts) Sharon Hurley Hall 5. Get Some Help You don't have to answer all questions in presentations yourself. If there's an expert in the audience who's likely to have relevant information, call on that person. Even better, if you know the list of attendees, give that expert some advance warning. Either way, it'll make your Q&A even more useful for your audience. 6. Stay in Control If an audience member starts to ramble, don't be afraid to rein them in. Gently interrupt and clarify to keep the session relevant, interesting, and on-topic for the rest of your audience. Jacob McMillen says: 7. Have Someone Monitor the Chat If you're presenting online, then taking questions can be slightly more complex. Often, people use a chat function to post questions during the presentation. It's essential to have someone monitor the chat so you don't miss anything There are more tips on virtual presentations in our remote meetings guide: Presentations How to Run Effective Virtual Meetings in 2020 (With Pro Remote/Online Tips) Sharon Hurley Hall Finally, summarize your presentation at the end of the Q&A. This lets you leave your audience with the core message you want to get across. How to Respond When People Disagree Interactive questions for presentation sessions are all well and good, but what happens if an audience member strongly - and vocally - disagrees with what you're saying. A good way to handle disagreement is to: Acknowledge the question. Clarify to make sure you understand the questioner's perspective. Identify where you agree (hopefully you'll agree on some points). Explain why your perspective is different - and why - on issues where there's disagreement. Amma Marfo has this to say about handling disagreements: How to Create a Winning Presentation To create a presentation that gets attention, consider using a premium presentation template from Envato Elements. Premium templates are well-designed and well-supported. They can also save you time when creating presentations, and help you achieve a great look even if you don't have strong design skills.  If you want a great-looking template for your next presentation, Envato Elements has an offer you won't want to miss. Download as many presentation templates as you want, all for one low price. If you only need a single presentation questions template, consider the options at GraphicRiver, where you can get attractive presentation templates for a questions and answer session for one-off use. Here are some cool templates to use the next time you're taking presentation questions: Microsoft PowerPoint 35 Cool PowerPoint Templates (Amazing PPTs Slides For Presentations in 2020) Laura Spencer Microsoft PowerPoint 32+ Professional PowerPoint Templates: For Better Business PPT Presentations Sean Hodge Presentations 30 PPT Templates: To Make Simple Modern PowerPoint Presentations in 2020 Sean Hodge Learn More About PowerPoint Presentations To learn more about using PowerPoint for presentations, check out the following guides: Presentations How to Create Great PowerPoint Presentations (With Top 2020 Examples) Laura Spencer Presentations The Complete Guide to Making Great Business Presentations in 2019 Laura Spencer Presentations How to Write a Professional PowerPoint Presentation (Discover the Writing Process) Brad Smith Microsoft PowerPoint 50 Effective PowerPoint Presentation Tips (To Improve Your Skills) Brad Smith Prep for Your Presentation Q&A Session Today As we've seen, the Q&A session doesn't have to be a nightmare. With the right preparation you can handle presentation questions efficiently and respectfully while still coming across as the expert. Don't forget that you can create an eye-catching presentation with premium templates from Envato Elements. You can also get appealing presentation templates for one-off use from GraphicRiver. Start creating your next presentation today!
你准备好了演示文稿,并可以完美地进行演示。 但是在宣布活动成功之前,还有另外一个障碍需要克服:演示问答环节。 即听众提问的时候,有时你根本不知道他们要问什么。那么,如何才能将演示文稿样式化?在本指南中,我将在演讲后分享有关回答问题的技巧和专家建议,这样你就可以把握好问答环节。 为什么人们担心问答 即使是经验丰富的演讲者也害怕演讲中的问答环节。你可能认为听众应该是你演讲的一部分,但是需要邀请听众提问的时候,你还是会担心。 原因之一是缺乏控制。 毕竟作为演讲者,你根本不知道听众会问什么。 以下教程将帮助你克服对公开演讲的其他恐惧: 交流 二十四种克服公众演讲恐惧的快速方法 Laura Spencer 在演讲中提问所引发的担忧是你不知道答案。如果你是是不熟悉公众演讲的人,那么提问更加会困扰你。有些演讲者认为自己不善于即兴发挥,会被意料之外的问题弄得晕头转向。总体而言,演讲者担心在观众面前显得笨拙。 本指南提供了处理所有这些问题的技巧。 为什么应该在演示文稿中加入问答环节 那么,为什么加入问答环节很重要?演讲结束时邀请听众提问有几个好处。首先,如果你想让演讲更加有趣和引人入胜,那么听众应该成为演讲的一部分。在演讲中接受反馈问题是一种方法。 问答环节是与更多听众建立联系并完成演讲的绝佳机会。大多数演示文稿简洁明了,不会面面俱到,以免使观众感到无聊。因此,回答问题给了你另一个机会,通过扩展主要演讲中提出的观点来展示专业知识。 问答环节另一个好处在于,演示中生动的问答环节会告诉你,人们对你要告诉他们的内容感兴趣并参与到你的主题中。 公众演讲培训师Gary Genard说: 问答对演讲者来说是极好的反馈,能够使你在未来的主题演讲中充满信心。好的问答环节可以体现出你的专业知识。 想知道在演讲结束时如何提问? 在演示文稿中使用问题图像,并在完成主要内容演示后将其保留。 我将在本文后面详细讨论如何创建问答幻灯片,但是以下指南会是很好的起点: Microsoft PowerPoint 如何制作“任何问题”最终幻灯片(PPT) Andrew Childress 演讲后如何准备问题 不必因演示问题而吃惊。作为演讲者,需要提前完成几项任务,所以随时准备好面对听众向你抛出的任何问题。以下是帮助你处理演示问题的一些提示: 1.了解主题 最充足的准备之一就是完全了解主题。如果你是自己演讲主题的专家,那就没什么困扰你的了。 2.了解听众 准备邀请听众提问时,调查是关键。如果你知道要向谁展示,根据听众的兴趣来定制信息。同样的调查也会帮助你弄清楚在问答环节中会出现什么。 3.保留一些信息 如果你还有新的信息要分享,你的演讲提问环节会更容易。如果你的演示文稿简洁明了,就会获得有用的数据,而这些数据最终都没有被淘汰。其中一些可以帮助你回答听众的问题。 4.为最有可能提出的问题做准备 回答问题时稍作准备。仔细阅读演示文稿,试着找出听众们可能需要澄清或获得更多见解的地方。 多做一些调查,以便拥有支持性的统计数据。检查是否存在与你提出内容自然相关的主题,可以自然而然地融入陈述中。 内容策略师兼Write Mind创始人Jacob McMillen说: 5.引导听众 与此相关的是,你可以通过给观众一个预告片来巧妙地邀请他们提问。这鼓励他们提出有关你已经准备好的信息的问题。例如,如果你用了令人惊讶或有趣的事实来叙述,那么几乎可以肯定的是有人会询问更多信息。 6.决定何时回答问题 没有设定回答问题的时间范围。 作为演讲者,什么时候进行演讲的问答环节完全取决于你自己。有两种选择: 允许听众在你演讲过程中进行提问。 最后回答所有问题。 每种方法都有优缺点。 如果你在演示中遇到互动式问题,并且贯穿始终,那么很容易知道观众何时参与。这是肯定的,而且你也不必记得以后再返回话题。但是自始至终回答问题也会打断演讲的进程和你的思路。这会让你的听众更难跟上你的思路。 如果你在演讲结束时接受提问,那么你就可以专注于做最好的演讲,而不用担心被打断。这使得演示过程中的互动性更少。但这意味着你和听众都能很容易地理解你所提出的问题。 专业作家、演讲者和培训师AmmaMarfo说: 一个好的中间立场,特别是对于较长的陈述,就是在特定的时间回答问题。例如,如果你要提出几个要点,则可以在每个要点之后进行简短的问答。 无论你选择哪种方式,都可以通过演示文稿中添加一张问答幻灯片来暗示听众是时候提问了。包括: 演示文稿标题 你的名字 “问题”一词 许多高级演示主题都为你的演示文稿提供了包含精心设计的问题图像。 回答问题的7个技巧 准备好在演示结束时邀请大家提问了吗?以下是处理问答环节的小技巧: 1.倾听演示中的问题 处理演示文稿中的问题始于聆听。倾听以确保你理解听众在问什么。如果你觉得遗漏了什么,不要害怕让对方重复一遍问题。这也是获得更多思考时间的好方法。 2.认同提问者 认同提问者,即使只是简单地说:“这是一个好问题。”这会让你的听众感觉良好,也能给你一点时间考虑如何回应。 3.与观众感同身受 听众希望知道你对他们关心的问题感同身受。如果了解自己的主题,那么就会理解他们为什么要问这个问题,并以此作为你回答的线索。 4.承诺跟进 有时候你会遇到一些不能当场回答的问题。没必要感到害怕。只需让发问者知道你将随后跟进并在演示后尽快进行回答。这甚至可能是自嘲式幽默的好时机,正如专家在下面的文章中推荐的那样: 演示文稿 如何让演讲变得更幽默(附专家的七大技巧) Sharon Hurley Hall 5.寻求帮助 不必亲自回答演示文稿中的所有问题。如果听众中可能有相关信息的专家,请前去拜访。更好的是,如果你知道与会者的名单,请向该专家提前预示以下。无论哪种方式,都会让你的问答对听众更有帮助。 6.控制局面 如果听众开始漫无边际地讲话,不要害怕束手无策。轻轻地打断并澄清一下,使演讲与其他听众保持相关性、趣味性和主题性。Jacob McMillen说: 7.监控聊天 如果你是在线演讲,那么回答问题可能会稍微复杂一些。人们通常在演示过程中使用聊天功能发布问题。 有人监控聊天十分重要,这样你就不会错过任何内容 我们的远程会议指南中有关于虚拟演示的更多技巧: 演示文稿 如何在2020年举行有效的虚拟会议(附Pro 远程/在线技巧) Sharon Hurley Hall 最后,在问答环节结束之际总结一下陈述。这样就可以把你想要传达的核心信息留给听众。 当人们意见不一致时如何回应 演讲环节的互动问题都很好,但是,如果听众强烈地(并大声地)不同意你所说的,将会发生什么? 处理分歧的一种好方法是: 承认问题的存在。 澄清以确保你理解提问者的观点。 确定你同意的地方(希望你能在某些方面达成一致)。 解释你的观点为何不同--以及为什么--对于存在分歧的问题。 Amma Marfo关于处理分歧的说法如下: 如何创建一个成功的演讲 要创建引人注目的演示文稿,可以考虑使用Envato Elements的高级演示模板。高级模板经过精心设计和提供良好支持。还可以节省你制作演示文稿的时间,即使你没有很强的设计技能,也可以帮助你获得很棒的外观。 如果你想为下一个演示文稿提供美观的模板,Envato Elements提供了不容错过的机会。以低廉的价格下载任意数量的演示模板。如果你只需要一个演示问题模板,请考虑使用GraphicRiver中的选项,在这里你可以获得用于一次性提问和回答会话引人入胜的演示模板。 以下是一些不错的模板,可以在下次回答演示问题时使用: Microsoft PowerPoint 35个酷炫的PowerPoint模板(2020年演示文稿的精彩PPTs幻灯片) Laura Spencer Microsoft PowerPoint 32+专业PowerPoint模板:用于更好的商业PPT演示 Sean Hodge 演示文稿 三十个PPT模板:2020年制作简单的现代PowerPoint演示文稿 Sean Hodge 了解有关PowerPoint演示文稿的详细信息 若要了解有关使用PowerPoint进行演示文稿的详细信息,请参阅以下指南: 演示文稿 如何制作出色的PowerPoint演示文稿(附2020年最佳示例) Laura Spencer 演示文稿 2019年精彩商业演讲的完整指南 Laura Spencer 演示文稿 如何编写专业的PowerPoint演示文稿(了解编写过程) Brad Smith Microsoft PowerPoint 五十个有效的PowerPoint演示技巧(提高技能) Brad Smith 今天就为演示问答环节做好准备 正如我们所见,问答环节并不会让人恐惧到如一场噩梦。通过适当的准备,就可以高效而细心地处理演示问题,同时又不失专家风范。不要忘记,你可以使用Envato元素中的高级模板创建引人注目的演示文稿。还可以从GraphicRiver获得一次性使用又能吸引人的演示模板。立即开始创建你的下一个演示文稿吧!

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